About Freshservice for Intune
Freshservice for Intune is the essential companion app that seamlessly integrates with Microsoft Intune to supercharge your endpoint management capabilities, ensuring a seamless and secure IT environment. Embark on a new...
Freshservice for Intune is the essential companion app that seamlessly integrates with Microsoft Intune to supercharge your endpoint management capabilities, ensuring a seamless and secure IT environment. Embark on a new era of ITIL excellence with our core modules, spanning incident management, asset management, user management, service catalog, task management, and beyond. Key Features Redefining Your Mobile Experience: Real-time Push Notifications: Stay in the loop with instant updates, ensuring you're always informed and notified when things need your attention. Effortless Ticket Management: Create, respond, assign, and manage tickets on the fly for unparalleled convenience. You can edit the ticket, modify ticket properties, respond to it, close it, merge it with another ticket, and even execute scenario automations. Customizable Ticket Views: Prioritize and manage important tickets with 9+ default views and unlimited custom views. Enhanced Communication: Improve communication with quick access to canned responses, file attachments, and private notes. Knowledge Base Access: Streamline information retrieval by swiftly accessing solutions from your knowledge base. Seamless Request Approvals: Access the list of pending approvals and approve requests seamlessly with richer context, ensuring swift decision-making. On-Call Schedule Visibility: Stay informed about on-call schedules and who's available, fostering efficient collaboration. Service Catalog Access: Enable requesters to effortlessly place and track service requests through our comprehensive service catalog. Requester management: Get a quick overview of requester information like language, time zone, department, etc., and view a list of tickets associated with the requester and assets assigned to them for quick context. Efficient Asset Management: Scan assets on the go for accurate inventory management optimizing asset tracking. The Scan Asset option helps agents quickly scan a barcode, QR code, or text with asset information to get and add all the asset details into the system. Secure Single Sign-On (SSO) and SAML Integration: Ensure secure and efficient access with Single Sign-On (SSO) and SAML integration. Integration with Instant Messaging Apps: Seamlessly integrate with instant messaging apps like Slack or MS Teams to effortlessly share tickets and enhance collaboration. Ticket Merging for Operational Efficiency: Reduce undue workload by merging similar tickets, streamlining operations, and optimizing efficiency. Light and Dark Mode Options: Personalize your app experience by switching between light and dark modes based on your preferences. Download the Freshservice for Intune app today and elevate your service delivery to new heights!
Version History - Journey forms in the app now follow business rules configured on the web. - Minor bug fixes and stability improvements. 9.13 4d ago - Ticket assignment now available on app. Route a ticket using your configured assignment policy, or assign it straight to a group or an agent. - Set your availability in a tap. Toggle Online or Away, or let it auto-sync with your work schedule. - Add and manage your out-of-office hours from the app, including entries for a teammate, and let ticket assignment adjust automatically. - New fields and validations now supported for Tasks 9.12 Sep 22 - Introducing the Email AI Agent for Freshservice - auto-resolves employee requests over email using your knowledge base, deflecting repetitive tickets (set up in web). - Business rules set on service items are now honored on journey tasks. - Minor bug fixes and improvements 9.11.1 Aug 12 - Spot VIP requests instantly with the new crown badge. - Improved Microsoft Intune app protection and compliance. - Various bug fixes and enhancements. 9.10.4 Jul 18 Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life. 9.8.1 Mar 27 E-Sign Status & Docs: Track e-sign progress and preview or download signed docs from Ticket Detail screen on mobile. Business Rules for Tasks: Field visibility, mandatory fields, and conditions now work on mobile like web. Promote Incidents or Demote Major Incidents: Promote or demote Incidents and Major Incidents from mobile. On-Call Shift Notifications: Get push notifications for upcoming shifts and delegations. 9.8 Mar 4 - Some changes in this release are too nuanced to be described, but they’re significant enough to be felt—you’ll notice them soon 9.7.1 Feb 1 Enhanced Global Search: Quickly find what you need with the new Recent Searches and Voice Search capabilities. Freshservice for MSP Improvements: Enhanced Ticket filtering and added support for Business Rules to improve efficiency and control. Bug fixes and general enhancements for a smoother, more reliable experience. 9.7 Jan 8 - Freshservice mobile app now supports HR, Finance, Facilities, Legal, Marketing, and other business teams, enabling them to manage requests, approvals, and tasks on the go. - The app now supports Move Ticket and Move Change actions, allowing agents to quickly reassign or move work items directly from mobile. - Performance enhancements and bug fixes. 9.6.1 11/25/2025 - Employees can now access and complete Journey-related tasks and approvals directly from the Freshservice mobile app, previously available only on the web portal. This mobile access enables users to stay on top of pending actions, make timely decisions, and manage tasks on the go. - Introducing Mobile App support for MSP — create, view, and manage tickets and client info anytime, anywhere. 9.6 11/12/2025 - Freshservice Mobile app's Solutions module is now redesigned and improved for faster answers. The new homepage offers organized categories and popular articles, plus a powerful search. Requesters can mark articles as helpful and find related content. Agents can access enhanced article metadata (view counts, author details) and switch language translations. - Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life. 9.5 10/09/2025 We've cleaned up the code and leveled up our design to bring you the absolute best that Freshservice has to offer. In other words, UX enhancements! 9.4.2 08/22/2025 - The ability to delegate approvals in the Freshservice mobile app eliminates delays when approvers are unavailable. It lets approvers easily assign their tasks to others, so approvals can continue smoothly even in their absence. - Some bug fixes and performance improvements for a smoother experience. 9.4 07/03/2025 This update is another earnest attempt to make your Freshservice experience smoother, faster, and better. We've squashed some bugs and polished the interface so you can enjoy a seamless and improved app experience. Thanks for using Freshservice — your feedback keeps us moving forward! 9.3.3 06/13/2025 - The Freshservice mobile app now includes Freddy AI Copilot's AI-driven response suggestion features, enabling agents to respond to customer tickets faster and more efficiently from their mobile devices. These enhancements bring advanced response capabilities to mobile, allowing seamless, on-the-go support. - Squashed bugs = better Freshservice. This is a quick round of bug fixing to make Freshservice work just the way you want it. 9.3.1 05/11/2025 - The Freshservice mobile app now includes Freddy AI Copilot's AI-driven response suggestion features, enabling agents to respond to customer tickets faster and more efficiently from their mobile devices. These enhancements bring advanced response capabilities to mobile, allowing seamless, on-the-go support. - Squashed bugs = better Freshservice. This is a quick round of bug fixing to make Freshservice work just the way you want it. 9.3 05/02/2025 - On-call agents can now receive notifications for critical alerts even when their phone is in Focus mode. - One small batch of bug fixes for Freshservice, one giant leap for user experience. 9.2.1 04/05/2025 - On-call agents can now receive notifications for critical alerts even when their phone is in Focus mode. - One small batch of bug fixes for Freshservice, one giant leap for user experience. 9.2 03/31/2025 - Agents can now seamlessly translate employee conversations into their account language using the new translate button, ensuring clearer communication. This enhancement, part of Freddy AI Copilot offering, helps agents provide faster and more accurate responses, improving overall service efficiency. - Enhancements and refinements – We've made improvements to ensure a smoother and more reliable Freshservice experience, so everything works just the way you need it! 9.1.0 02/28/2025 We've got bad news for bugs—they're bust! This is a quick round of bug fixing to make Freshservice work just the way you want it. 9.0.1 01/31/2025 - The Freshservice mobile app now offers an enhanced requester experience designed for better usability and improves how requesters interact with Freshservice on the go. - Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life. 9.0.0 01/13/2025 - Support for AppConfig through MDM and Intune MAM channels - Bug fixes and enhancements 8.15.6 12/01/2024 Bug fixes and enhancements 8.15.5 11/16/2024 Bug fixes and enhancements 8.15.4 10/20/2024 Bug fixes and enhancements 8.15.3 10/08/2024
Previous Versions
Here you can find the changelog of Freshservice for Intune since it was posted on our website on 2026-01-25 02:03:37.
The latest version is 9.13 and it was updated on 2026-10-14 13:26:54. See below the changes in each version.
Freshservice for Intune version 9.13
Updated At: 2026-10-14
Changes: Version History - Journey forms in the app now follow business rules configured on the web.
- Minor bug fixes and stability improvements. 9.13 4d ago - Ticket assignment now available on app. Route a ticket using your configured assignment policy, or assign it straight to a group or an agent.
- Set your availability in a tap. Toggle Online or Away, or let it auto-sync with your work schedule.
- Add and manage your out-of-office hours from the app, including entries for a teammate, and let ticket assignment adjust automatically.
- New fields and validations now supported for Tasks 9.12 Sep 22 - Introducing the Email AI Agent for Freshservice - auto-resolves employee requests over email using your knowledge base, deflecting repetitive tickets (set up in web).
- Business rules set on service items are now honored on journey tasks.
- Minor bug fixes and improvements 9.11.1 Aug 12 - Spot VIP requests instantly with the new crown badge.
- Improved Microsoft Intune app protection and compliance.
- Various bug fixes and enhancements. 9.10.4 Jul 18 Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life. 9.8.1 Mar 27 E-Sign Status & Docs: Track e-sign progress and preview or download signed docs from Ticket Detail screen on mobile.
Business Rules for Tasks: Field visibility, mandatory fields, and conditions now work on mobile like web.
Promote Incidents or Demote Major Incidents: Promote or demote Incidents and Major Incidents from mobile.
On-Call Shift Notifications: Get push notifications for upcoming shifts and delegations. 9.8 Mar 4 - Some changes in this release are too nuanced to be described, but they’re significant enough to be felt—you’ll notice them soon 9.7.1 Feb 1 Enhanced Global Search: Quickly find what you need with the new Recent Searches and Voice Search capabilities.
Freshservice for MSP Improvements: Enhanced Ticket filtering and added support for Business Rules to improve efficiency and control.
Bug fixes and general enhancements for a smoother, more reliable experience. 9.7 Jan 8 - Freshservice mobile app now supports HR, Finance, Facilities, Legal, Marketing, and other business teams, enabling them to manage requests, approvals, and tasks on the go.
- The app now supports Move Ticket and Move Change actions, allowing agents to quickly reassign or move work items directly from mobile.
- Performance enhancements and bug fixes. 9.6.1 11/25/2025 - Employees can now access and complete Journey-related tasks and approvals directly from the Freshservice mobile app, previously available only on the web portal. This mobile access enables users to stay on top of pending actions, make timely decisions, and manage tasks on the go.
- Introducing Mobile App support for MSP — create, view, and manage tickets and client info anytime, anywhere. 9.6 11/12/2025 - Freshservice Mobile app's Solutions module is now redesigned and improved for faster answers. The new homepage offers organized categories and popular articles, plus a powerful search. Requesters can mark articles as helpful and find related content. Agents can access enhanced article metadata (view counts, author details) and switch language translations.
- Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life. 9.5 10/09/2025 We've cleaned up the code and leveled up our design to bring you the absolute best that Freshservice has to offer. In other words, UX enhancements! 9.4.2 08/22/2025 - The ability to delegate approvals in the Freshservice mobile app eliminates delays when approvers are unavailable. It lets approvers easily assign their tasks to others, so approvals can continue smoothly even in their absence.
- Some bug fixes and performance improvements for a smoother experience. 9.4 07/03/2025 This update is another earnest attempt to make your Freshservice experience smoother, faster, and better. We've squashed some bugs and polished the interface so you can enjoy a seamless and improved app experience. Thanks for using Freshservice — your feedback keeps us moving forward! 9.3.3 06/13/2025 - The Freshservice mobile app now includes Freddy AI Copilot's AI-driven response suggestion features, enabling agents to respond to customer tickets faster and more efficiently from their mobile devices. These enhancements bring advanced response capabilities to mobile, allowing seamless, on-the-go support.
- Squashed bugs = better Freshservice. This is a quick round of bug fixing to make Freshservice work just the way you want it. 9.3.1 05/11/2025 - The Freshservice mobile app now includes Freddy AI Copilot's AI-driven response suggestion features, enabling agents to respond to customer tickets faster and more efficiently from their mobile devices. These enhancements bring advanced response capabilities to mobile, allowing seamless, on-the-go support.
- Squashed bugs = better Freshservice. This is a quick round of bug fixing to make Freshservice work just the way you want it. 9.3 05/02/2025 - On-call agents can now receive notifications for critical alerts even when their phone is in Focus mode.
- One small batch of bug fixes for Freshservice, one giant leap for user experience. 9.2.1 04/05/2025 - On-call agents can now receive notifications for critical alerts even when their phone is in Focus mode.
- One small batch of bug fixes for Freshservice, one giant leap for user experience. 9.2 03/31/2025 - Agents can now seamlessly translate employee conversations into their account language using the new translate button, ensuring clearer communication. This enhancement, part of Freddy AI Copilot offering, helps agents provide faster and more accurate responses, improving overall service efficiency.
- Enhancements and refinements – We've made improvements to ensure a smoother and more reliable Freshservice experience, so everything works just the way you need it! 9.1.0 02/28/2025 We've got bad news for bugs—they're bust! This is a quick round of bug fixing to make Freshservice work just the way you want it. 9.0.1 01/31/2025 - The Freshservice mobile app now offers an enhanced requester experience designed for better usability and improves how requesters interact with Freshservice on the go.
- Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life. 9.0.0 01/13/2025 - Support for AppConfig through MDM and Intune MAM channels
- Bug fixes and enhancements 8.15.6 12/01/2024 Bug fixes and enhancements 8.15.5 11/16/2024 Bug fixes and enhancements 8.15.4 10/20/2024 Bug fixes and enhancements 8.15.3 10/08/2024
Freshservice for Intune version 9.12
Updated At: 2026-10-06
Changes: Version History - Ticket assignment now available on app. Route a ticket using your configured assignment policy, or assign it straight to a group or an agent.
- Set your availability in a tap. Toggle Online or Away, or let it auto-sync with your work schedule.
- Add and manage your out-of-office hours from the app, including entries for a teammate, and let ticket assignment adjust automatically.
- New fields and validations now supported for Tasks 9.12 Sep 22 - Introducing the Email AI Agent for Freshservice - auto-resolves employee requests over email using your knowledge base, deflecting repetitive tickets (set up in web).
- Business rules set on service items are now honored on journey tasks.
- Minor bug fixes and improvements 9.11.1 Aug 12 - Spot VIP requests instantly with the new crown badge.
- Improved Microsoft Intune app protection and compliance.
- Various bug fixes and enhancements. 9.10.4 Jul 18 Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life. 9.8.1 Mar 27 E-Sign Status & Docs: Track e-sign progress and preview or download signed docs from Ticket Detail screen on mobile.
Business Rules for Tasks: Field visibility, mandatory fields, and conditions now work on mobile like web.
Promote Incidents or Demote Major Incidents: Promote or demote Incidents and Major Incidents from mobile.
On-Call Shift Notifications: Get push notifications for upcoming shifts and delegations. 9.8 Mar 4 - Some changes in this release are too nuanced to be described, but they’re significant enough to be felt—you’ll notice them soon 9.7.1 Feb 1 Enhanced Global Search: Quickly find what you need with the new Recent Searches and Voice Search capabilities.
Freshservice for MSP Improvements: Enhanced Ticket filtering and added support for Business Rules to improve efficiency and control.
Bug fixes and general enhancements for a smoother, more reliable experience. 9.7 Jan 8 - Freshservice mobile app now supports HR, Finance, Facilities, Legal, Marketing, and other business teams, enabling them to manage requests, approvals, and tasks on the go.
- The app now supports Move Ticket and Move Change actions, allowing agents to quickly reassign or move work items directly from mobile.
- Performance enhancements and bug fixes. 9.6.1 11/25/2025 - Employees can now access and complete Journey-related tasks and approvals directly from the Freshservice mobile app, previously available only on the web portal. This mobile access enables users to stay on top of pending actions, make timely decisions, and manage tasks on the go.
- Introducing Mobile App support for MSP — create, view, and manage tickets and client info anytime, anywhere. 9.6 11/12/2025 - Freshservice Mobile app's Solutions module is now redesigned and improved for faster answers. The new homepage offers organized categories and popular articles, plus a powerful search. Requesters can mark articles as helpful and find related content. Agents can access enhanced article metadata (view counts, author details) and switch language translations.
- Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life. 9.5 10/09/2025 We've cleaned up the code and leveled up our design to bring you the absolute best that Freshservice has to offer. In other words, UX enhancements! 9.4.2 08/22/2025 - The ability to delegate approvals in the Freshservice mobile app eliminates delays when approvers are unavailable. It lets approvers easily assign their tasks to others, so approvals can continue smoothly even in their absence.
- Some bug fixes and performance improvements for a smoother experience. 9.4 07/03/2025 This update is another earnest attempt to make your Freshservice experience smoother, faster, and better. We've squashed some bugs and polished the interface so you can enjoy a seamless and improved app experience. Thanks for using Freshservice — your feedback keeps us moving forward! 9.3.3 06/13/2025 - The Freshservice mobile app now includes Freddy AI Copilot's AI-driven response suggestion features, enabling agents to respond to customer tickets faster and more efficiently from their mobile devices. These enhancements bring advanced response capabilities to mobile, allowing seamless, on-the-go support.
- Squashed bugs = better Freshservice. This is a quick round of bug fixing to make Freshservice work just the way you want it. 9.3.1 05/11/2025 - The Freshservice mobile app now includes Freddy AI Copilot's AI-driven response suggestion features, enabling agents to respond to customer tickets faster and more efficiently from their mobile devices. These enhancements bring advanced response capabilities to mobile, allowing seamless, on-the-go support.
- Squashed bugs = better Freshservice. This is a quick round of bug fixing to make Freshservice work just the way you want it. 9.3 05/02/2025 - On-call agents can now receive notifications for critical alerts even when their phone is in Focus mode.
- One small batch of bug fixes for Freshservice, one giant leap for user experience. 9.2.1 04/05/2025 - On-call agents can now receive notifications for critical alerts even when their phone is in Focus mode.
- One small batch of bug fixes for Freshservice, one giant leap for user experience. 9.2 03/31/2025 - Agents can now seamlessly translate employee conversations into their account language using the new translate button, ensuring clearer communication. This enhancement, part of Freddy AI Copilot offering, helps agents provide faster and more accurate responses, improving overall service efficiency.
- Enhancements and refinements – We've made improvements to ensure a smoother and more reliable Freshservice experience, so everything works just the way you need it! 9.1.0 02/28/2025 We've got bad news for bugs—they're bust! This is a quick round of bug fixing to make Freshservice work just the way you want it. 9.0.1 01/31/2025 - The Freshservice mobile app now offers an enhanced requester experience designed for better usability and improves how requesters interact with Freshservice on the go.
- Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life. 9.0.0 01/13/2025 - Support for AppConfig through MDM and Intune MAM channels
- Bug fixes and enhancements 8.15.6 12/01/2024 Bug fixes and enhancements 8.15.5 11/16/2024 Bug fixes and enhancements 8.15.4 10/20/2024 Bug fixes and enhancements 8.15.3 10/08/2024 - Bug fixes and enhancements 8.15.2 09/23/2024
Freshservice for Intune version 9.12
Updated At: 2026-09-26
Changes: Version History - Ticket assignment now available on app. Route a ticket using your configured assignment policy, or assign it straight to a group or an agent.
- Set your availability in a tap. Toggle Online or Away, or let it auto-sync with your work schedule.
- Add and manage your out-of-office hours from the app, including entries for a teammate, and let ticket assignment adjust automatically.
- New fields and validations now supported for Tasks 9.12 3d ago - Introducing the Email AI Agent for Freshservice - auto-resolves employee requests over email using your knowledge base, deflecting repetitive tickets (set up in web).
- Business rules set on service items are now honored on journey tasks.
- Minor bug fixes and improvements 9.11.1 Aug 12 - Spot VIP requests instantly with the new crown badge.
- Improved Microsoft Intune app protection and compliance.
- Various bug fixes and enhancements. 9.10.4 Jul 18 Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life. 9.8.1 Mar 27 E-Sign Status & Docs: Track e-sign progress and preview or download signed docs from Ticket Detail screen on mobile.
Business Rules for Tasks: Field visibility, mandatory fields, and conditions now work on mobile like web.
Promote Incidents or Demote Major Incidents: Promote or demote Incidents and Major Incidents from mobile.
On-Call Shift Notifications: Get push notifications for upcoming shifts and delegations. 9.8 Mar 4 - Some changes in this release are too nuanced to be described, but they’re significant enough to be felt—you’ll notice them soon 9.7.1 Feb 1 Enhanced Global Search: Quickly find what you need with the new Recent Searches and Voice Search capabilities.
Freshservice for MSP Improvements: Enhanced Ticket filtering and added support for Business Rules to improve efficiency and control.
Bug fixes and general enhancements for a smoother, more reliable experience. 9.7 Jan 8 - Freshservice mobile app now supports HR, Finance, Facilities, Legal, Marketing, and other business teams, enabling them to manage requests, approvals, and tasks on the go.
- The app now supports Move Ticket and Move Change actions, allowing agents to quickly reassign or move work items directly from mobile.
- Performance enhancements and bug fixes. 9.6.1 11/25/2025 - Employees can now access and complete Journey-related tasks and approvals directly from the Freshservice mobile app, previously available only on the web portal. This mobile access enables users to stay on top of pending actions, make timely decisions, and manage tasks on the go.
- Introducing Mobile App support for MSP — create, view, and manage tickets and client info anytime, anywhere. 9.6 11/12/2025 - Freshservice Mobile app's Solutions module is now redesigned and improved for faster answers. The new homepage offers organized categories and popular articles, plus a powerful search. Requesters can mark articles as helpful and find related content. Agents can access enhanced article metadata (view counts, author details) and switch language translations.
- Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life. 9.5 10/09/2025 We've cleaned up the code and leveled up our design to bring you the absolute best that Freshservice has to offer. In other words, UX enhancements! 9.4.2 08/22/2025 - The ability to delegate approvals in the Freshservice mobile app eliminates delays when approvers are unavailable. It lets approvers easily assign their tasks to others, so approvals can continue smoothly even in their absence.
- Some bug fixes and performance improvements for a smoother experience. 9.4 07/03/2025 This update is another earnest attempt to make your Freshservice experience smoother, faster, and better. We've squashed some bugs and polished the interface so you can enjoy a seamless and improved app experience. Thanks for using Freshservice — your feedback keeps us moving forward! 9.3.3 06/13/2025 - The Freshservice mobile app now includes Freddy AI Copilot's AI-driven response suggestion features, enabling agents to respond to customer tickets faster and more efficiently from their mobile devices. These enhancements bring advanced response capabilities to mobile, allowing seamless, on-the-go support.
- Squashed bugs = better Freshservice. This is a quick round of bug fixing to make Freshservice work just the way you want it. 9.3.1 05/11/2025 - The Freshservice mobile app now includes Freddy AI Copilot's AI-driven response suggestion features, enabling agents to respond to customer tickets faster and more efficiently from their mobile devices. These enhancements bring advanced response capabilities to mobile, allowing seamless, on-the-go support.
- Squashed bugs = better Freshservice. This is a quick round of bug fixing to make Freshservice work just the way you want it. 9.3 05/02/2025 - On-call agents can now receive notifications for critical alerts even when their phone is in Focus mode.
- One small batch of bug fixes for Freshservice, one giant leap for user experience. 9.2.1 04/05/2025 - On-call agents can now receive notifications for critical alerts even when their phone is in Focus mode.
- One small batch of bug fixes for Freshservice, one giant leap for user experience. 9.2 03/31/2025 - Agents can now seamlessly translate employee conversations into their account language using the new translate button, ensuring clearer communication. This enhancement, part of Freddy AI Copilot offering, helps agents provide faster and more accurate responses, improving overall service efficiency.
- Enhancements and refinements – We've made improvements to ensure a smoother and more reliable Freshservice experience, so everything works just the way you need it! 9.1.0 02/28/2025 We've got bad news for bugs—they're bust! This is a quick round of bug fixing to make Freshservice work just the way you want it. 9.0.1 01/31/2025 - The Freshservice mobile app now offers an enhanced requester experience designed for better usability and improves how requesters interact with Freshservice on the go.
- Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life. 9.0.0 01/13/2025 - Support for AppConfig through MDM and Intune MAM channels
- Bug fixes and enhancements 8.15.6 12/01/2024 Bug fixes and enhancements 8.15.5 11/16/2024 Bug fixes and enhancements 8.15.4 10/20/2024 Bug fixes and enhancements 8.15.3 10/08/2024 - Bug fixes and enhancements 8.15.2 09/23/2024
Freshservice for Intune version 9.11.1
Updated At: 2026-09-19
Changes: Version History - Introducing the Email AI Agent for Freshservice - auto-resolves employee requests over email using your knowledge base, deflecting repetitive tickets (set up in web).
- Business rules set on service items are now honored on journey tasks.
- Minor bug fixes and improvements 9.11.1 Aug 12 - Spot VIP requests instantly with the new crown badge.
- Improved Microsoft Intune app protection and compliance.
- Various bug fixes and enhancements. 9.10.4 Jul 18 Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life. 9.8.1 Mar 27 E-Sign Status & Docs: Track e-sign progress and preview or download signed docs from Ticket Detail screen on mobile.
Business Rules for Tasks: Field visibility, mandatory fields, and conditions now work on mobile like web.
Promote Incidents or Demote Major Incidents: Promote or demote Incidents and Major Incidents from mobile.
On-Call Shift Notifications: Get push notifications for upcoming shifts and delegations. 9.8 Mar 4 - Some changes in this release are too nuanced to be described, but they’re significant enough to be felt—you’ll notice them soon 9.7.1 Feb 1 Enhanced Global Search: Quickly find what you need with the new Recent Searches and Voice Search capabilities.
Freshservice for MSP Improvements: Enhanced Ticket filtering and added support for Business Rules to improve efficiency and control.
Bug fixes and general enhancements for a smoother, more reliable experience. 9.7 Jan 8 - Freshservice mobile app now supports HR, Finance, Facilities, Legal, Marketing, and other business teams, enabling them to manage requests, approvals, and tasks on the go.
- The app now supports Move Ticket and Move Change actions, allowing agents to quickly reassign or move work items directly from mobile.
- Performance enhancements and bug fixes. 9.6.1 11/25/2025 - Employees can now access and complete Journey-related tasks and approvals directly from the Freshservice mobile app, previously available only on the web portal. This mobile access enables users to stay on top of pending actions, make timely decisions, and manage tasks on the go.
- Introducing Mobile App support for MSP — create, view, and manage tickets and client info anytime, anywhere. 9.6 11/12/2025 - Freshservice Mobile app's Solutions module is now redesigned and improved for faster answers. The new homepage offers organized categories and popular articles, plus a powerful search. Requesters can mark articles as helpful and find related content. Agents can access enhanced article metadata (view counts, author details) and switch language translations.
- Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life. 9.5 10/09/2025 We've cleaned up the code and leveled up our design to bring you the absolute best that Freshservice has to offer. In other words, UX enhancements! 9.4.2 08/22/2025 - The ability to delegate approvals in the Freshservice mobile app eliminates delays when approvers are unavailable. It lets approvers easily assign their tasks to others, so approvals can continue smoothly even in their absence.
- Some bug fixes and performance improvements for a smoother experience. 9.4 07/03/2025 This update is another earnest attempt to make your Freshservice experience smoother, faster, and better. We've squashed some bugs and polished the interface so you can enjoy a seamless and improved app experience. Thanks for using Freshservice — your feedback keeps us moving forward! 9.3.3 06/13/2025 - The Freshservice mobile app now includes Freddy AI Copilot's AI-driven response suggestion features, enabling agents to respond to customer tickets faster and more efficiently from their mobile devices. These enhancements bring advanced response capabilities to mobile, allowing seamless, on-the-go support.
- Squashed bugs = better Freshservice. This is a quick round of bug fixing to make Freshservice work just the way you want it. 9.3.1 05/11/2025 - The Freshservice mobile app now includes Freddy AI Copilot's AI-driven response suggestion features, enabling agents to respond to customer tickets faster and more efficiently from their mobile devices. These enhancements bring advanced response capabilities to mobile, allowing seamless, on-the-go support.
- Squashed bugs = better Freshservice. This is a quick round of bug fixing to make Freshservice work just the way you want it. 9.3 05/02/2025 - On-call agents can now receive notifications for critical alerts even when their phone is in Focus mode.
- One small batch of bug fixes for Freshservice, one giant leap for user experience. 9.2.1 04/05/2025 - On-call agents can now receive notifications for critical alerts even when their phone is in Focus mode.
- One small batch of bug fixes for Freshservice, one giant leap for user experience. 9.2 03/31/2025 - Agents can now seamlessly translate employee conversations into their account language using the new translate button, ensuring clearer communication. This enhancement, part of Freddy AI Copilot offering, helps agents provide faster and more accurate responses, improving overall service efficiency.
- Enhancements and refinements – We've made improvements to ensure a smoother and more reliable Freshservice experience, so everything works just the way you need it! 9.1.0 02/28/2025 We've got bad news for bugs—they're bust! This is a quick round of bug fixing to make Freshservice work just the way you want it. 9.0.1 01/31/2025 - The Freshservice mobile app now offers an enhanced requester experience designed for better usability and improves how requesters interact with Freshservice on the go.
- Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life. 9.0.0 01/13/2025 - Support for AppConfig through MDM and Intune MAM channels
- Bug fixes and enhancements 8.15.6 12/01/2024 Bug fixes and enhancements 8.15.5 11/16/2024 Bug fixes and enhancements 8.15.4 10/20/2024 Bug fixes and enhancements 8.15.3 10/08/2024 - Bug fixes and enhancements 8.15.2 09/23/2024 Agents can now,
- view and create ticket summaries on the go, enabling them to get quick context and resolve tickets faster
- delegate their on-call shift to another agent within the group if they are unavailable, ensuring continuous agent availability
- add resolution notes for tickets from the mobile app to aid quick references. For customers with the Freddy co-pilot addon, this includes an AI-powered resolution note generator encompassing the root cause, actions taken, and resolution.
- Bug fixes and performance improvements for a smoother experience. 8.15.1 07/12/2024
Freshservice for Intune version 9.10.4
Updated At: 2026-08-06
Changes: Version History - Spot VIP requests instantly with the new crown badge.
- Improved Microsoft Intune app protection and compliance.
- Various bug fixes and enhancements. 9.10.4 Jul 18 Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life. 9.8.1 Mar 27 E-Sign Status & Docs: Track e-sign progress and preview or download signed docs from Ticket Detail screen on mobile.
Business Rules for Tasks: Field visibility, mandatory fields, and conditions now work on mobile like web.
Promote Incidents or Demote Major Incidents: Promote or demote Incidents and Major Incidents from mobile.
On-Call Shift Notifications: Get push notifications for upcoming shifts and delegations. 9.8 Mar 4 - Some changes in this release are too nuanced to be described, but they’re significant enough to be felt—you’ll notice them soon 9.7.1 Feb 1 Enhanced Global Search: Quickly find what you need with the new Recent Searches and Voice Search capabilities.
Freshservice for MSP Improvements: Enhanced Ticket filtering and added support for Business Rules to improve efficiency and control.
Bug fixes and general enhancements for a smoother, more reliable experience. 9.7 Jan 8 - Freshservice mobile app now supports HR, Finance, Facilities, Legal, Marketing, and other business teams, enabling them to manage requests, approvals, and tasks on the go.
- The app now supports Move Ticket and Move Change actions, allowing agents to quickly reassign or move work items directly from mobile.
- Performance enhancements and bug fixes. 9.6.1 11/25/2025 - Employees can now access and complete Journey-related tasks and approvals directly from the Freshservice mobile app, previously available only on the web portal. This mobile access enables users to stay on top of pending actions, make timely decisions, and manage tasks on the go.
- Introducing Mobile App support for MSP — create, view, and manage tickets and client info anytime, anywhere. 9.6 11/12/2025 - Freshservice Mobile app's Solutions module is now redesigned and improved for faster answers. The new homepage offers organized categories and popular articles, plus a powerful search. Requesters can mark articles as helpful and find related content. Agents can access enhanced article metadata (view counts, author details) and switch language translations.
- Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life. 9.5 10/09/2025 We've cleaned up the code and leveled up our design to bring you the absolute best that Freshservice has to offer. In other words, UX enhancements! 9.4.2 08/22/2025 - The ability to delegate approvals in the Freshservice mobile app eliminates delays when approvers are unavailable. It lets approvers easily assign their tasks to others, so approvals can continue smoothly even in their absence.
- Some bug fixes and performance improvements for a smoother experience. 9.4 07/03/2025 This update is another earnest attempt to make your Freshservice experience smoother, faster, and better. We've squashed some bugs and polished the interface so you can enjoy a seamless and improved app experience. Thanks for using Freshservice — your feedback keeps us moving forward! 9.3.3 06/13/2025 - The Freshservice mobile app now includes Freddy AI Copilot's AI-driven response suggestion features, enabling agents to respond to customer tickets faster and more efficiently from their mobile devices. These enhancements bring advanced response capabilities to mobile, allowing seamless, on-the-go support.
- Squashed bugs = better Freshservice. This is a quick round of bug fixing to make Freshservice work just the way you want it. 9.3.1 05/11/2025 - The Freshservice mobile app now includes Freddy AI Copilot's AI-driven response suggestion features, enabling agents to respond to customer tickets faster and more efficiently from their mobile devices. These enhancements bring advanced response capabilities to mobile, allowing seamless, on-the-go support.
- Squashed bugs = better Freshservice. This is a quick round of bug fixing to make Freshservice work just the way you want it. 9.3 05/02/2025 - On-call agents can now receive notifications for critical alerts even when their phone is in Focus mode.
- One small batch of bug fixes for Freshservice, one giant leap for user experience. 9.2.1 04/05/2025 - On-call agents can now receive notifications for critical alerts even when their phone is in Focus mode.
- One small batch of bug fixes for Freshservice, one giant leap for user experience. 9.2 03/31/2025 - Agents can now seamlessly translate employee conversations into their account language using the new translate button, ensuring clearer communication. This enhancement, part of Freddy AI Copilot offering, helps agents provide faster and more accurate responses, improving overall service efficiency.
- Enhancements and refinements – We've made improvements to ensure a smoother and more reliable Freshservice experience, so everything works just the way you need it! 9.1.0 02/28/2025 We've got bad news for bugs—they're bust! This is a quick round of bug fixing to make Freshservice work just the way you want it. 9.0.1 01/31/2025 - The Freshservice mobile app now offers an enhanced requester experience designed for better usability and improves how requesters interact with Freshservice on the go.
- Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life. 9.0.0 01/13/2025 - Support for AppConfig through MDM and Intune MAM channels
- Bug fixes and enhancements 8.15.6 12/01/2024 Bug fixes and enhancements 8.15.5 11/16/2024 Bug fixes and enhancements 8.15.4 10/20/2024 Bug fixes and enhancements 8.15.3 10/08/2024 - Bug fixes and enhancements 8.15.2 09/23/2024 Agents can now,
- view and create ticket summaries on the go, enabling them to get quick context and resolve tickets faster
- delegate their on-call shift to another agent within the group if they are unavailable, ensuring continuous agent availability
- add resolution notes for tickets from the mobile app to aid quick references. For customers with the Freddy co-pilot addon, this includes an AI-powered resolution note generator encompassing the root cause, actions taken, and resolution.
- Bug fixes and performance improvements for a smoother experience. 8.15.1 07/12/2024 - Freshservice for Intune is designed for Freshservice customers with Microsoft Intune enabled. This App is a revolutionary approach to service management that redefines user experience, offering the freedom to request and manage services seamlessly on the go. The app is designed with productivity at its core, delivering everything users need while ensuring unparalleled efficiency, collaboration, and customer satisfaction.
- Bug fixes and performance improvements for a smoother experience. 8.13.1 02/26/2024
Freshservice for Intune version 9.10.4
Updated At: 2026-07-23
Changes: Version History - Spot VIP requests instantly with the new crown badge.
- Improved Microsoft Intune app protection and compliance.
- Various bug fixes and enhancements. 9.10.4 4d ago Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life. 9.8.1 Mar 27 E-Sign Status & Docs: Track e-sign progress and preview or download signed docs from Ticket Detail screen on mobile.
Business Rules for Tasks: Field visibility, mandatory fields, and conditions now work on mobile like web.
Promote Incidents or Demote Major Incidents: Promote or demote Incidents and Major Incidents from mobile.
On-Call Shift Notifications: Get push notifications for upcoming shifts and delegations. 9.8 Mar 4 - Some changes in this release are too nuanced to be described, but they’re significant enough to be felt—you’ll notice them soon 9.7.1 Feb 1 Enhanced Global Search: Quickly find what you need with the new Recent Searches and Voice Search capabilities.
Freshservice for MSP Improvements: Enhanced Ticket filtering and added support for Business Rules to improve efficiency and control.
Bug fixes and general enhancements for a smoother, more reliable experience. 9.7 Jan 8 - Freshservice mobile app now supports HR, Finance, Facilities, Legal, Marketing, and other business teams, enabling them to manage requests, approvals, and tasks on the go.
- The app now supports Move Ticket and Move Change actions, allowing agents to quickly reassign or move work items directly from mobile.
- Performance enhancements and bug fixes. 9.6.1 11/25/2025 - Employees can now access and complete Journey-related tasks and approvals directly from the Freshservice mobile app, previously available only on the web portal. This mobile access enables users to stay on top of pending actions, make timely decisions, and manage tasks on the go.
- Introducing Mobile App support for MSP — create, view, and manage tickets and client info anytime, anywhere. 9.6 11/12/2025 - Freshservice Mobile app's Solutions module is now redesigned and improved for faster answers. The new homepage offers organized categories and popular articles, plus a powerful search. Requesters can mark articles as helpful and find related content. Agents can access enhanced article metadata (view counts, author details) and switch language translations.
- Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life. 9.5 10/09/2025 We've cleaned up the code and leveled up our design to bring you the absolute best that Freshservice has to offer. In other words, UX enhancements! 9.4.2 08/22/2025 - The ability to delegate approvals in the Freshservice mobile app eliminates delays when approvers are unavailable. It lets approvers easily assign their tasks to others, so approvals can continue smoothly even in their absence.
- Some bug fixes and performance improvements for a smoother experience. 9.4 07/03/2025 This update is another earnest attempt to make your Freshservice experience smoother, faster, and better. We've squashed some bugs and polished the interface so you can enjoy a seamless and improved app experience. Thanks for using Freshservice — your feedback keeps us moving forward! 9.3.3 06/13/2025 - The Freshservice mobile app now includes Freddy AI Copilot's AI-driven response suggestion features, enabling agents to respond to customer tickets faster and more efficiently from their mobile devices. These enhancements bring advanced response capabilities to mobile, allowing seamless, on-the-go support.
- Squashed bugs = better Freshservice. This is a quick round of bug fixing to make Freshservice work just the way you want it. 9.3.1 05/11/2025 - The Freshservice mobile app now includes Freddy AI Copilot's AI-driven response suggestion features, enabling agents to respond to customer tickets faster and more efficiently from their mobile devices. These enhancements bring advanced response capabilities to mobile, allowing seamless, on-the-go support.
- Squashed bugs = better Freshservice. This is a quick round of bug fixing to make Freshservice work just the way you want it. 9.3 05/02/2025 - On-call agents can now receive notifications for critical alerts even when their phone is in Focus mode.
- One small batch of bug fixes for Freshservice, one giant leap for user experience. 9.2.1 04/05/2025 - On-call agents can now receive notifications for critical alerts even when their phone is in Focus mode.
- One small batch of bug fixes for Freshservice, one giant leap for user experience. 9.2 03/31/2025 - Agents can now seamlessly translate employee conversations into their account language using the new translate button, ensuring clearer communication. This enhancement, part of Freddy AI Copilot offering, helps agents provide faster and more accurate responses, improving overall service efficiency.
- Enhancements and refinements – We've made improvements to ensure a smoother and more reliable Freshservice experience, so everything works just the way you need it! 9.1.0 02/28/2025 We've got bad news for bugs—they're bust! This is a quick round of bug fixing to make Freshservice work just the way you want it. 9.0.1 01/31/2025 - The Freshservice mobile app now offers an enhanced requester experience designed for better usability and improves how requesters interact with Freshservice on the go.
- Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life. 9.0.0 01/13/2025 - Support for AppConfig through MDM and Intune MAM channels
- Bug fixes and enhancements 8.15.6 12/01/2024 Bug fixes and enhancements 8.15.5 11/16/2024 Bug fixes and enhancements 8.15.4 10/20/2024 Bug fixes and enhancements 8.15.3 10/08/2024 - Bug fixes and enhancements 8.15.2 09/23/2024 Agents can now,
- view and create ticket summaries on the go, enabling them to get quick context and resolve tickets faster
- delegate their on-call shift to another agent within the group if they are unavailable, ensuring continuous agent availability
- add resolution notes for tickets from the mobile app to aid quick references. For customers with the Freddy co-pilot addon, this includes an AI-powered resolution note generator encompassing the root cause, actions taken, and resolution.
- Bug fixes and performance improvements for a smoother experience. 8.15.1 07/12/2024 - Freshservice for Intune is designed for Freshservice customers with Microsoft Intune enabled. This App is a revolutionary approach to service management that redefines user experience, offering the freedom to request and manage services seamlessly on the go. The app is designed with productivity at its core, delivering everything users need while ensuring unparalleled efficiency, collaboration, and customer satisfaction.
- Bug fixes and performance improvements for a smoother experience. 8.13.1 02/26/2024
Freshservice for Intune version 9.8.1
Updated At: 2026-07-01
Changes: Version History Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life. 9.8.1 Mar 27 E-Sign Status & Docs: Track e-sign progress and preview or download signed docs from Ticket Detail screen on mobile.
Business Rules for Tasks: Field visibility, mandatory fields, and conditions now work on mobile like web.
Promote Incidents or Demote Major Incidents: Promote or demote Incidents and Major Incidents from mobile.
On-Call Shift Notifications: Get push notifications for upcoming shifts and delegations. 9.8 Mar 4 - Some changes in this release are too nuanced to be described, but they’re significant enough to be felt—you’ll notice them soon 9.7.1 Feb 1 Enhanced Global Search: Quickly find what you need with the new Recent Searches and Voice Search capabilities.
Freshservice for MSP Improvements: Enhanced Ticket filtering and added support for Business Rules to improve efficiency and control.
Bug fixes and general enhancements for a smoother, more reliable experience. 9.7 Jan 8 - Freshservice mobile app now supports HR, Finance, Facilities, Legal, Marketing, and other business teams, enabling them to manage requests, approvals, and tasks on the go.
- The app now supports Move Ticket and Move Change actions, allowing agents to quickly reassign or move work items directly from mobile.
- Performance enhancements and bug fixes. 9.6.1 11/25/2025 - Employees can now access and complete Journey-related tasks and approvals directly from the Freshservice mobile app, previously available only on the web portal. This mobile access enables users to stay on top of pending actions, make timely decisions, and manage tasks on the go.
- Introducing Mobile App support for MSP — create, view, and manage tickets and client info anytime, anywhere. 9.6 11/12/2025 - Freshservice Mobile app's Solutions module is now redesigned and improved for faster answers. The new homepage offers organized categories and popular articles, plus a powerful search. Requesters can mark articles as helpful and find related content. Agents can access enhanced article metadata (view counts, author details) and switch language translations.
- Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life. 9.5 10/09/2025 We've cleaned up the code and leveled up our design to bring you the absolute best that Freshservice has to offer. In other words, UX enhancements! 9.4.2 08/22/2025 - The ability to delegate approvals in the Freshservice mobile app eliminates delays when approvers are unavailable. It lets approvers easily assign their tasks to others, so approvals can continue smoothly even in their absence.
- Some bug fixes and performance improvements for a smoother experience. 9.4 07/03/2025 This update is another earnest attempt to make your Freshservice experience smoother, faster, and better. We've squashed some bugs and polished the interface so you can enjoy a seamless and improved app experience. Thanks for using Freshservice — your feedback keeps us moving forward! 9.3.3 06/13/2025 - The Freshservice mobile app now includes Freddy AI Copilot's AI-driven response suggestion features, enabling agents to respond to customer tickets faster and more efficiently from their mobile devices. These enhancements bring advanced response capabilities to mobile, allowing seamless, on-the-go support.
- Squashed bugs = better Freshservice. This is a quick round of bug fixing to make Freshservice work just the way you want it. 9.3.1 05/11/2025 - The Freshservice mobile app now includes Freddy AI Copilot's AI-driven response suggestion features, enabling agents to respond to customer tickets faster and more efficiently from their mobile devices. These enhancements bring advanced response capabilities to mobile, allowing seamless, on-the-go support.
- Squashed bugs = better Freshservice. This is a quick round of bug fixing to make Freshservice work just the way you want it. 9.3 05/02/2025 - On-call agents can now receive notifications for critical alerts even when their phone is in Focus mode.
- One small batch of bug fixes for Freshservice, one giant leap for user experience. 9.2.1 04/05/2025 - On-call agents can now receive notifications for critical alerts even when their phone is in Focus mode.
- One small batch of bug fixes for Freshservice, one giant leap for user experience. 9.2 03/31/2025 - Agents can now seamlessly translate employee conversations into their account language using the new translate button, ensuring clearer communication. This enhancement, part of Freddy AI Copilot offering, helps agents provide faster and more accurate responses, improving overall service efficiency.
- Enhancements and refinements – We've made improvements to ensure a smoother and more reliable Freshservice experience, so everything works just the way you need it! 9.1.0 02/28/2025 We've got bad news for bugs—they're bust! This is a quick round of bug fixing to make Freshservice work just the way you want it. 9.0.1 01/31/2025 - The Freshservice mobile app now offers an enhanced requester experience designed for better usability and improves how requesters interact with Freshservice on the go.
- Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life. 9.0.0 01/13/2025 - Support for AppConfig through MDM and Intune MAM channels
- Bug fixes and enhancements 8.15.6 12/01/2024 Bug fixes and enhancements 8.15.5 11/16/2024 Bug fixes and enhancements 8.15.4 10/20/2024 Bug fixes and enhancements 8.15.3 10/08/2024 - Bug fixes and enhancements 8.15.2 09/23/2024 Agents can now,
- view and create ticket summaries on the go, enabling them to get quick context and resolve tickets faster
- delegate their on-call shift to another agent within the group if they are unavailable, ensuring continuous agent availability
- add resolution notes for tickets from the mobile app to aid quick references. For customers with the Freddy co-pilot addon, this includes an AI-powered resolution note generator encompassing the root cause, actions taken, and resolution.
- Bug fixes and performance improvements for a smoother experience. 8.15.1 07/12/2024 - Freshservice for Intune is designed for Freshservice customers with Microsoft Intune enabled. This App is a revolutionary approach to service management that redefines user experience, offering the freedom to request and manage services seamlessly on the go. The app is designed with productivity at its core, delivering everything users need while ensuring unparalleled efficiency, collaboration, and customer satisfaction.
- Bug fixes and performance improvements for a smoother experience. 8.13.1 02/26/2024 8.13.0 02/16/2024
Freshservice for Intune version 9.8
Updated At: 2026-03-04
Changes: E-Sign Status & Docs: Track e-sign progress and preview or download signed docs from Ticket Detail screen on mobile.
Business Rules for Tasks: Field visibility, mandatory fields, and conditions now work on mobile like web.
Promote Incidents or Demote Major Incidents: Promote or demote Incidents and Major Incidents from mobile.
On-Call Shift Notifications: Get push notifications for upcoming shifts and delegations.
Freshservice for Intune version 9.7.1
Updated At: 2026-02-01
Changes: - Some changes in this release are too nuanced to be described, but they’re significant enough to be felt—you’ll notice them soon
Freshservice for Intune version 9.7
Updated At: 2026-01-08
Changes: Enhanced Global Search: Quickly find what you need with the new Recent Searches and Voice Search capabilities.
Freshservice for MSP Improvements: Enhanced Ticket filtering and added support for Business Rules to improve efficiency and control.
Bug fixes and general enhancements for a smoother, more reliable experience.
